Account Deletion Request
Complete guide on how to request deletion of your Al-Inarah account and what data will be removed
Last Updated: June 18, 2025
At Al-Inarah, you have the right to delete your account at any time. Deleting your account removes your profile and personal data, except the records we must keep as described below.
How to Delete Your Account
You can request account deletion through one of the methods below:
Via App
- 1.Open the Al-Inarah App
- 2.Go to Profile / Settings
- 3.Tap Delete Account
- 4.Confirm your request
Via Email
Send an email to:
support@al-inarah.comWith subject:
Please include: Full Name, Registered Email, and Country for verification.
What Happens to Your Data
Once your request is processed:
Profile and Account Details
Your name, phone, profile picture and profile details are deleted
Email and Sign-in
Your email address, Google or Apple sign-in and login sessions are deleted
Worship Records
Prayer, fasting, amalan, tasbih and video-watching records are deleted. AI Inarah conversations, questions to asatizah and contributions in shared spaces are no longer linked to your identity
Purchases and Orders
Transaction records, delivery addresses and orders are kept for up to 7 years as financial records
Important
Financial transaction and order records are kept for up to 7 years for legal and tax compliance. This is required by financial regulations and cannot be deleted.
Processing Time
Deleting in the app takes effect immediately. Requests by email are completed within 3-7 business days.
For requests by email, we will reply to your email once the account has been deleted.
Frequently Asked Questions
Can account deletion be reversed?
No, once your account is deleted, it cannot be reversed. Your personal data is deleted or no longer linked to you. You can create a new account later, but old data cannot be recovered.
Can I still use the app after requesting deletion?
No, your account will be deactivated immediately upon receiving your deletion request. You will not be able to log in or use services that require an account.
What if I forgot my password?
You can still request account deletion via email. Provide verification details such as full name and registered email address, and we will verify your identity.
Will my subscription be refunded?
Refunds for subscriptions depend on the terms of the platform (App Store or Google Play) you used. Contact their support team for more information about refund policies.
Need Help?
If you have any questions or issues regarding account deletion, please contact our support team.